Privacy Policy

100% Satisfaction Guarantee

We stand by the quality of our pet food and want your furry friend to be happy and healthy. If you’re not completely satisfied with your purchase, we’ll try to make it right.

Returns & Refunds

  • Unopened Products: You may return unopened products within 30 days of purchase for a full refund or exchange. Products must be in their original packaging and undamaged. Free collections of returned foods maybe be arranged at our discretion in local area. Return courier costs to be covered by buyer.

  • For any other circumstances please contact us to discuss any refund or exchange which may be arranged at our discretion.

How to Initiate a Return

  1. Email us on [email protected] with your order details and the reason for the return.

  2. We’ll respond within 1–2 business days with next steps.

 

GDPR Compliance Statement

Your Privacy Matters

At Koopa’s Choice, we are committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (GDPR).

What Data We Collect

We may collect:

  • Your name, email, phone number and shipping address

  • Information about your pet, their breed, age and weight

  • Payment information (processed securely via third-party services)

  • Purchase history and preferences

How We Use Your Data

We use your information to:

  • Process and fulfill your orders

  • Communicate with you (e.g. order updates, newsletters if opted-in)

  • Comply with legal obligations

Your Rights

Under GDPR, you have the right to:

  • Access the data we hold about you

  • Request corrections or deletions

  • Withdraw consent or object to data processing

  • Lodge a complaint with your local data protection authority

Data Security

We implement appropriate security measures to protect your data and only work with trusted, GDPR-compliant partners.

Contact Us

If you have any questions about how we handle your data, please contact us at [email protected]